Company wiki · knowledge base software
Knowledge base software that answers in Slack
Keep your team's policies, SOPs and how-tos in one place, then let an agent find them in Slack, answer with the page it used and write the next one up.
Free trial on install. No card needed.
@Kipwise do we have a doc on travel expense limits for the London office?
Yes. Travel policy caps hotels at $220 a night in most cities and asks for a receipt over $75. It has no London rate yet.
London is higher. Add a $280 hotel cap for London to that page.
Add a $280 London hotel cap to Travel policy in People Ops?
Add a $280 London hotel cap to Travel policy in People Ops?
✓ Approved by Hollie BrandtTravel policy
Hotels are capped at $220 a night in most cities. Keep a receipt for any expense over $75.
London: $280 a night
Hotels in London are capped at $280 a night.
Edited by Hollie Brandt · via KipwiseSample data
What a company wiki is for
The three jobs teams ask for first.
Onboarding
Nail new-hire onboarding
Share what a new hire needs, make the key pages must-reads, and let them ask the agent instead of a manager.
Internal FAQs
Stop answering the same question
Put the answer on a page once. The agent finds it every time, with the source.
SOPs
Keep what people know
Document the process while the person who knows it is still here, and ask the agent to turn a resolved thread into a page.
Ask, then share
Share a page where the question was asked
Ask for a page and the agent opens it and answers. Ask it to share the page in another channel, and it asks first.
- Source shown on every answer.
- Only pages you can open.
- Review reminders keep pages current.
@Kipwise how do we handle a GDPR deletion request?
GDPR deletion requests says to confirm who is asking, delete within 30 days, and log the request. Declan reviewed it in August.
Can you share that in #support?
Post the GDPR deletion requests page in #support?
Post the GDPR deletion requests page in #support?
✓ Approved by Gus FerreiraPosted in #support.
Sample data
What is in the knowledge base
- Search where you work
- Ask the agent in a Slack thread and it answers from your pages with the page it came from. The Chrome and Safari extensions search your pages and connected tools from any web app.
- Real-time editor
- Your team edits the same page at the same time, mentions pages and people, attaches files, and comments inline. The agent can add to a page too, with your name on the edit.
- Q&A that grows the wiki
- When search finds nothing, ask a teammate. The answer is saved to Kipwise, so the next person finds it.
- Content review
- Name a reviewer for a page or a folder and set how often it is checked. Reviewers are reminded, and a page shows when it was last approved.
- Must-read
- Mark a page a must-read for named people and see who has read it. Ask the agent who has not.
- Version history
- Every edit is recorded and can be restored. Deleted pages can be restored too.
- Embeds
- Show Google Drive and OneDrive files, Confluence pages, Airtable views, Figma files, Trello cards, Miro boards, Lucidchart and draw.io diagrams, and YouTube or Vimeo videos on a page.
Questions
What is knowledge base software?
Software where a team keeps the answers it gives over and over, such as policies, SOPs, onboarding and how-tos, so people can find them without asking. Kipwise adds an agent that answers from your pages in Slack.
How is Kipwise different from a plain wiki?
You do not have to remember where a page is. Ask in Slack and the agent finds it, answers with the page it used, and writes the next resolution down when you ask.
Can we move our wiki over?
Yes. Export your workspace from Notion, Confluence, Guru, Tettra, Slite, Nuclino or Slab, attach the file in Slack and ask the agent to import it. It shows one Approve card naming the file, and everything lands in one new folder, so nothing already in Kipwise is touched.
Who can see what?
Permissions work by folder and user group. The agent only reads pages the person asking can open.
Does it keep content current?
You name reviewers and a review interval for a page or a folder, and they are reminded. The agent never changes a page without an Approve card from the person who asked.
What does it cost?
The agent is $10 per user a month, at least 3 users, and the knowledge base is included while the agent is in trial or paid.