Build a team wiki, together with a team process

Get your teammates to build the knowledge base together

Built-in workflows to encourage collaboration and engagement

Build up a habit to search first

If teammates forgot to search before they ask a question, use our Answer with Kipwise Slack action to provide a quick answer and remind teammates the use of Kipwise simultaneously.

Grow your knowledge base while using Kipwise Q&A

Assign questions to specific teammates when your search doesn’t yield what you’re looking for. The Q&A is automatically saved to Kipwise to grow your knowledge base naturally.

Ensure content are up-to-date and verified

Assign reviewers to individual content or collections and we’ll remind you to review the content to keep them fresh and accurate.

Create structured and visually appealing content easily

Create structured and visually appealing content easily

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Analytics to understand team usage and identify knowledge gaps

Insights to identify knowledge gaps in your team

Get insights on how your team interacts with your content to identify areas that they need more training on. Find out the missing pieces to keep improving your team knowledge hub.

Statistics to gauge healthiness of your knowledge base

What percentage of Pages haven’t been reviewed for a set period of time? What percentage of searches in the knowledge base are producing results? Get insights from our statistics to ensure your content are up-to-date and helpful to your team.

Manage internal & customer-facing knowledge base in one place

One single platform to manage all content

Group selected Kipwise Pages into an easy-to-search customer help center, making it easier for your customer support team to access the most up to date company & product information.

Customizable to fit your branding

You can set the public knowledge base to be under your own domain and customize the color tones to provide a unified user experience for your customers.