Build a team wiki, together with a team process

Get your teammates to build the knowledge base together

Powerful search that lives where you work

Search for information mid conversation directly in Slack

Find whatever you need across your Kipwise pages and connected tools using our Slack search commands — without ever leaving Slack.

Access team knowledge easily when using any web apps

Replying to a customer email or ticket and need to find some information? Use our Chrome or Safari Extensions to search for info across your connected tools. Eliminate the need to log in to multiple platforms and close all those tabs in your browser!

Knowledge management that integrates with the tools you’re already using

Access your team knowledge saved on Kipwise directly in your workflows and reference other tools easily to create informative documentation.

Built-in workflows to encourage collaboration and engagement

Build up a habit to search first

If teammates forgot to search before they ask a question, use our Answer with Kipwise Slack action to provide a quick answer and remind teammates the use of Kipwise simultaneously.

Grow your knowledge base while using Kipwise Q&A

Assign questions to specific teammates when your search doesn’t yield what you’re looking for. The Q&A is automatically saved to Kipwise to grow your knowledge base naturally.

Ensure content are up-to-date and verified

Assign reviewers to individual content or collections and we’ll remind you to review the content to keep them fresh and accurate.

Create structured and visually appealing content easily

Create structured and visually appealing content easily

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Analytics to understand team usage and identify knowledge gaps

Insights to identify knowledge gaps in your team

Get insights on how your team interacts with your content to identify areas that they need more training on. Find out the missing pieces to keep improving your team knowledge hub.

Statistics to gauge healthiness of your knowledge base

What percentage of Pages haven’t been reviewed for a set period of time? What percentage of searches in the knowledge base are producing results? Get insights from our statistics to ensure your content are up-to-date and helpful to your team.

Manage internal & customer-facing knowledge base in one place

One single platform to manage all content

Group selected Kipwise Pages into an easy-to-search customer help center, making it easier for your customer support team to access the most up to date company & product information.

Customizable to fit your branding

You can set the public knowledge base to be under your own domain and customize the color tones to provide a unified user experience for your customers.