Get your teammates to build the knowledge base together
Replying to a customer email or ticket and need to find some information? Use our Chrome or Safari Extensions to search for info across your connected tools. Eliminate the need to log in to multiple platforms and close all those tabs in your browser!
If teammates forgot to search before they ask a question, use our Answer with Kipwise Slack action to provide a quick answer and remind teammates the use of Kipwise simultaneously.
Assign questions to specific teammates when your search doesn’t yield what you’re looking for. The Q&A is automatically saved to Kipwise to grow your knowledge base naturally.
Assign reviewers to individual content or collections and we’ll remind you to review the content to keep them fresh and accurate.
Get insights on how your team interacts with your content to identify areas that they need more training on. Find out the missing pieces to keep improving your team knowledge hub.
What percentage of Pages haven’t been reviewed for a set period of time? What percentage of searches in the knowledge base are producing results? Get insights from our statistics to ensure your content are up-to-date and helpful to your team.
Group selected Kipwise Pages into an easy-to-search customer help center, making it easier for your customer support team to access the most up to date company & product information.
You can set the public knowledge base to be under your own domain and customize the color tones to provide a unified user experience for your customers.