Features
Team wiki features, plus an agent that uses them
Pages, search, review and must-reads for your team, and an agent in Slack that answers from them, with the page it used, and writes the next answer down.
Free trial on install. No card needed.
@Kipwise do we have a doc on travel expense limits for the London office?
Yes. Travel policy caps hotels at $220 a night in most cities and asks for a receipt over $75. It has no London rate yet.
London is higher. Add a $280 hotel cap for London to that page.
Add a $280 London hotel cap to Travel policy in People Ops?
Add a $280 London hotel cap to Travel policy in People Ops?
✓ Approved by Hollie BrandtTravel policy
Hotels are capped at $220 a night in most cities. Keep a receipt for any expense over $75.
London: $280 a night
Hotels in London are capped at $280 a night.
Edited by Hollie Brandt · via KipwiseSample data
What is in the knowledge base
- Search where you work
- Ask the agent in a Slack thread and it answers from your pages with the page it came from. The Chrome and Safari extensions search your pages and connected tools from any web app.
- Real-time editor
- Your team edits the same page at the same time, mentions pages and people, attaches files, and comments inline. The agent can add to a page too, with your name on the edit.
- Q&A that grows the wiki
- When search finds nothing, ask a teammate. The answer is saved to Kipwise, so the next person finds it.
- Content review
- Name a reviewer for a page or a folder and set how often it is checked. Reviewers are reminded, and a page shows when it was last approved.
- Must-read
- Mark a page a must-read for named people and see who has read it. Ask the agent who has not.
- Version history
- Every edit is recorded and can be restored. Deleted pages can be restored too.
- Embeds
- Show Google Drive and OneDrive files, Confluence pages, Airtable views, Figma files, Trello cards, Miro boards, Lucidchart and draw.io diagrams, and YouTube or Vimeo videos on a page.
- Analytics
- Statistics on how the knowledge base is used, with the knowledge gaps your team keeps hitting.
- Admin and sign-in
- Permissions by folder and user group, single sign-on and automatic provisioning with SAML 2.0 and SCIM.
One agent, four parts
Your knowledge base, support desk, request desk and tasks, run by one agent
Install the agent and you get all four. It answers from your pages, speaks to your customers, takes requests from your team and works your task boards, in the threads where your team already is.
Knowledge base
Ask in a thread and get the answer from your team’s pages, with the page it came from. Ask it to write the resolution down, approve the change, and the next question is answered faster. It only reads pages the asker can see.
About the knowledge base@Kipwise do we have a doc on refunds for annual plans?
Yes. Refund policy gives annual plans a full refund within 30 days of purchase.
We gave Acme 60 days because their migration slipped. @Kipwise can you write this up?
Add “Acme: 60-day window” to Refund policy in Customer Success?
Add “Acme: 60-day window” to Refund policy in Customer Success?
✓ Approved by Gus FerreiraRefund policy
Annual plans get a full refund within 30 days of purchase. After that, the account owner decides.
Acme: 60-day window
Acme gets 60 days instead of 30 because their migration slipped. Agreed in #support on 12 Sep.
Edited by Gus Ferreira · via KipwiseSample data
Customer support
A chat widget on your site answers from your public help center and hands the conversation to a person when asked. It lands in Slack with a draft reply, and nothing a customer can see goes out until you approve it.
About customer supportNew website chat: the customer wants to talk to someone. I drafted a reply.
Reply to Acme with the refund policy and offer a credit instead?
Reply to Acme with the refund policy and offer a credit instead?
✓ Approved by Gus FerreiraSample data
Internal requests
Employees ask for IT, HR or ops help in Slack, confirm in plain words, and get a request they can follow. The channel only sees a neutral line, and nobody needs a seat to ask.
About internal requestsI lost my laptop charger. Can I request a new one?
Send this request to IT: a replacement laptop charger?
Send this request to IT: a replacement laptop charger?
✓ Approved by Declan MossRequest #42 sent. Ask “what are my requests?” to follow it.
- Type
- Equipment
- Assigned
- IT
- Status
- Received
Request #42 was sent.
Sample data
Tasks
Boards the agent works. A card can run on a schedule or when something happens, stops at an approval step before it writes, and counts against a monthly budget.
About TasksTo do1
Working1
Needs approval1
Done1
Sample data
Questions
What is a team wiki?
A place where your team keeps what it knows: policies, how-tos, onboarding and decisions, as pages anyone can find. Kipwise adds an agent in Slack that answers from those pages and writes new ones up when you ask.
How does the agent use the wiki?
Mention it in a thread and it searches your pages, reads the right one and answers with the page it used. Ask it to write something up, approve the change, and the page is edited under your name.
Does it read pages I cannot open?
No. It only sees what you can see, so two people asking the same question can get different sources.
Can we keep Notion, Confluence or Google Drive?
Yes. The agent can read Notion, Confluence, Google Drive and OneDrive next to your Kipwise pages, and you can embed their files on a page.
Is the wiki included with the agent?
Yes. An agent install puts your team on Kipwise Premium for as long as the agent is in trial or paid, and that includes the wiki, the support desk, the request desk and Tasks.
Can the AI be wrong?
Yes. It shows the page it used so you can check, and it says so when it cannot find an answer instead of making one up.