Product enablement
Product enablement your team can ask in Slack
Put the launch FAQ on a page once. Sales and support ask the agent how to explain it and get the answer, with the page shown. When customers ask something new, add it in the thread.
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@Kipwise how do I explain the new export to a customer?
Export launch FAQ: “Any report can be exported as CSV from the report menu, and you can schedule the export to run every week.”
Customers also ask whether they can export to Excel. Add that to the FAQ.
Add “Can I export to Excel?” to Export launch FAQ in Product enablement?
Add “Can I export to Excel?” to Export launch FAQ in Product enablement?
✓ Approved by SamuelSample data
Write it once
Launch notes from what shipped
Ask for the notes and the agent reads the finished issues, drafts the page and publishes it after an Approve.
- Source: the issues it read.
- Reviewed by the person you name.
@Kipwise write the release notes for 2.4 from the finished issues in the Checkout revamp project
8 issues are done. I drafted the notes.
Publish “Release notes 2.4” in Product → Releases?
Publish “Release notes 2.4” in Product → Releases?
✓ Approved by Tobias LindRelease notes 2.4
Version 2.4 ships the new checkout.
Fixed
Annual plan checkout on Safari. Receipts now show the tax line.
Written by Tobias Lind · via KipwiseSample data
What it does for enablement
- Answer from the launch FAQ
- The explanation your team agreed, with the page shown.
- Add what customers ask
- Add the next question to the FAQ in the thread.
- Write the notes
- Release or launch notes drafted from finished issues.
- Keep it reviewed
- A named reviewer for every enablement page.
Questions
What is product enablement?
Getting sales, support and success the answers about a launch: what it does, how to explain it, what customers ask. Kipwise keeps them on pages and the agent answers from them in Slack.
How do teams ask?
In a thread: “how do I explain the new export to a customer?” The agent answers from the enablement page and shows it.
Can it add to the FAQ?
Yes. Tell it what customers also ask. It shows the change on an Approve card and adds it to the page.
Can it write the launch notes?
Yes, from the finished issues in Linear or Jira, published to a page after an Approve.