Product Enablement Solution & Internal FAQs

A centralized knowledge hub with Q&A Flow to grow the knowledge base organically

Document your product FAQs and turn them into a searchable knowledge base. Assign questions to specific teammates when your search doesn’t yield what you’re looking for with our Q&A flow. The Q&A is automatically saved to Kipwise to grow your knowledge base naturally.

Build up a search-first culture to reduce repeated questions

If teammates forgot to search before they ask a question, use our Answer with Kipwise Slack shortcut to provide a quick answer and remind teammates the use of Kipwise simultaneously.

Knowledge that delivers to you automatically, no need to search

Answering a customer ticket on Intercom or replying to a client email on Gmail? The Kipwise Chrome Extension can suggest relevant knowledge on Kipwise automatically based on what you are reading. Works for common apps like Gmail, Intercom, Zendesk and more. Particularly useful for helping customer facing teams resolve client issues more efficiently.

Content Review Flow to ensure your content is accurate and up-to-date

Assign reviewers to individual content or collections and we’ll remind them to review the content in preset intervals and notify them when teammates created new content in folders that they don’t have review right in.

This way, you can ensure your frontline teams always have the most updated and accurate information when helping your customers.

Mandatory Reads to ensure new announcements are read

Want to share a new product update or important announcement? You can set the content as Mandatory Read so the assigned teammates will receive alerts and you can see who has already read the content.

Analytics to identify knowledge gaps

Get insights on how your team interacts with your content to identify areas that they need more training on. Find out the missing pieces to keep improving your team knowledge hub.

People who trust us

Enabling a more cohesive team

The ease of use is the central theme why my team likes Kipwise. Visually it's easy to read. Navigation is easy and organized well. Content is easy to find and edit. Going through the process of documenting content is helping the team as a whole to be more consistent.

Case study

Stephanie Nakano

CEO at Community Hired

Onboard new hires faster

Kipwise offers great integrations with our existing tools so setting up is easy. With Kipwise, documenting team guidelines and workflows has become so much easier. This helps us onboard new teammates faster and do our work more efficiently.

Charles Oh

COO at Booqued

Reduce repeated questions

Kipwise’s Slack integration offers the smoothest experience among all the tools we evaluated. Kipwise is easy to use, integrates well with our daily workflows, and I see less repetitive questions and more teammates contributing in building up our knowledge hub after using Kipwise.

Case study

Scot Liddell

COO Playground XYZ

Multilingual Search

The top reason we like Kipwise is the ability to search in different languages. ZenMarket operates in both English and Japanese and Japanese content is highly searchable on Kipwise.

Case study

Olga Pokrovska

Operations Manager at ZenMarket

Reduce repeated questions

Kipwise’s Slack integration offers the smoothest experience among all the tools we evaluated. Kipwise is easy to use, integrates well with our daily workflows, and I see less repetitive questions and more teammates contributing in building up our knowledge hub after using Kipwise.

Scot Liddell

COO Playground XYZ

To show the value of what you have to offer, why not let your happy customers do the talking? It's a simple but powerful tool for establishing trust...

Thomas Lee

Marketing Lead, Oculus

Help your teammates gain relevant product knowledge to boost work efficiency

Trusted by teams and professionals in over 100+ countries.

A centralized knowledge hub with Q&A Flow to grow the knowledge base organically

Build up a search-first culture to reduce repeated questions

Knowledge that delivers to you automatically, no need to search

Content Review Flow to ensure your content is accurate and up-to-date

Mandatory Reads to ensure new announcements are read

Analytics to identify knowledge gaps

Kipwise’s resources on product enablement

More use cases

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Customer Support Teams

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People who trust us

Kipwise’s Slack integration offers the smoothest experience among all the tools we evaluated. Kipwise is easy to use, integrates well with our daily workflows, and I see less repetitive questions and more teammates contributing in building up our knowledge hub after using Kipwise.

Scot Liddell

To show the value of what you have to offer, why not let your happy customers do the talking? It's a simple but powerful tool for establishing trust...

Thomas Lee

Unleash your teams’ full potential with a knowledge base they actually use every day

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