The AI agent for the repetitive work in your Slack and Microsoft Teams threads: it follows up, posts the status update, updates the record and writes it up, as the person asking and with their permissions.
Demo
One agent, four parts
Install the agent and you get all four. It answers from your pages, speaks to your customers, takes requests from your team and works your task boards, in the threads where your team already is.
Ask in a thread and get the answer from your team’s pages, with the page it came from. Ask it to write the resolution down, approve the change, and the next question is answered faster. It only reads pages the asker can see.
About the knowledge base@Kipwise do we have a doc on refunds for annual plans?
Yes. Refund policy gives annual plans a full refund within 30 days of purchase.
We gave Acme 60 days because their migration slipped. @Kipwise can you write this up?
Add “Acme: 60-day window” to Refund policy in Customer Success?
Add “Acme: 60-day window” to Refund policy in Customer Success?
✓ Approved by Gus FerreiraRefund policy
Annual plans get a full refund within 30 days of purchase. After that, the account owner decides.
Acme: 60-day window
Acme gets 60 days instead of 30 because their migration slipped. Agreed in #support on 12 Sep.
Edited by Gus Ferreira · via KipwiseSample data
A chat widget on your site answers from your public help center and hands the conversation to a person when asked. It lands in Slack with a draft reply, and nothing a customer can see goes out until you approve it.
About customer supportNew website chat: the customer wants to talk to someone. I drafted a reply.
Reply to Acme with the refund policy and offer a credit instead?
Reply to Acme with the refund policy and offer a credit instead?
✓ Approved by Gus FerreiraSample data
Employees ask for IT, HR or ops help in Slack, confirm in plain words, and get a request they can follow. The channel only sees a neutral line, and nobody needs a seat to ask.
About internal requestsI lost my laptop charger. Can I request a new one?
Send this request to IT: a replacement laptop charger?
Send this request to IT: a replacement laptop charger?
✓ Approved by Declan MossRequest #42 sent. Ask “what are my requests?” to follow it.
Request #42 was sent.
Sample data
Boards the agent works. A card can run on a schedule or when something happens, stops at an approval step before it writes, and counts against a monthly budget.
About TasksSample data
Ask in any thread, in plain language. It takes the request from question to finished work, whether that's the answer, the follow-up, the status update or the page. Mention it once and every reply in that thread is a conversation with it.
Anyone in the workspace can ask. It works as each person, with their access, so an answer is never drawn from something they were not allowed to read.
Kipwise works from day one. Your other tools, like Calendly, your CRM or Gmail, connect once: the Slack agent offers the link when a request needs it, and only you can complete it.
Connect HubSpot so I can update the Acme Corp deal.
Move Acme Corp to Negotiation in HubSpot?
Ask it to run a request later, or every week. It posts the result in the channel at that time, with the same tools and permissions as a live request from you.
Weekly search summary. Clicks 12,418 for 8 to 14 Sep, against 11,902 for 1 to 7 Sep.
Tell it to write it up. It files the page where you say, adds to an existing page instead of making a duplicate, and puts your name on it.
Teams define their own personas, each with its own focus and instructions, and the agent picks the right one for each request.
Find the doc. It searches your knowledge base, reads the page and answers with the relevant part and a link to the source. It only ever sees pages you can see.
Write it up. It drafts the page from what was said, asks you to approve the change, files it in the folder you name and posts the link. It adds to an existing page rather than making a duplicate.
Add “Acme: 60-day window” to Refund policy in Customer Success?
✓ Approved by HollieUpdate the record. It finds the deal, contact or ticket in your CRM. When you ask, it moves the deal, updates the record or logs the note, as you, after you approve.
Move Acme Corp to Negotiation and add the call note in HubSpot?
✓ Approved by HolliePull the numbers. Top queries, clicks, positions or active users over a period, from Search Console and Analytics, with the date range next to every figure.
Check the ads. Campaign performance, keywords and search terms from Google Ads. When you explicitly ask, and approve, it can pause or enable a named campaign or change its daily budget.
Pause the Summer promo campaign in Google Ads?
✓ Approved by HollieAnswer the customer. It reads the conversation, finds the help center article and drafts an internal note. Sending anything a customer can see is a separate, explicit step.
Day 40 is past the 30-day window in Refund policy. Gus owns exceptions; suggest a credit instead.
Run it later. Ask it to run a request later, or every week. You approve it once; it then posts the result in the channel at that time, with the same tools and permissions as a live request from you.
Post last week’s search clicks in #growth every Monday at 09:00?
✓ Approved by HollieCrunch a file. A CSV, a log file, a quick calculation. It runs the code in a throwaway, network-isolated sandbox tied to your thread, and the sandbox is discarded afterwards.
Sample data
Check the Acme deal in HubSpot on Friday at 10:00 and post where it stands?
✓ Approved by Tobias LindAdd “Acme: 60-day window” to Refund policy?
✓ Approved by Gus FerreiraPause the Summer promo campaign in Google Ads?
✓ Approved by Declan MossSample data
Pricing
Free
$2 of AI credit to try it out. 7 days on the fast model, starting when you add it to Slack. Ask it anything in your threads and see what it does for your team.
Kipwise Agent
USD, excluding tax. Minimum 3 users.
Included
Existing Kipwise customer, or on a paid Slack plan? Your free trial starts bigger: $10 of AI credit for 14 days, with all models.
One install for the workspace. Then mention it in any channel it has been added to.
How teams set up and run Kipwise, step by step.
Free trial on install: $2 of AI credit for 7 days on the fast model, or $10 for 14 days with all models on a paid Slack plan or for existing Kipwise customers.