Creating proper sales call notes is important because valuation information is shared during a sales call. If a sales rep doesn’t create proper call notes, it’s easy to forget the key details shared in the call. It will also be hard to share the learnings with other teammates.
To ensure your sales reps produce great call notes consistently, create a standardized sales call note template for them. This way, you can ensure all the right questions are asked and recorded in a consistent manner. By providing an easy-to-fill-in call note template, you also make the process much easier and less time-consuming for your sales reps.
The key factor in closing a deal is whether your product can solve the problems of the prospect better than other solutions they can find. You can’t have a proper solution if you don’t have enough insights about the prospect.
Understanding the needs and challenges of the prospect is the key for sales reps to position your product in the best way that solves the prospect’s pain points.
Creating proper sales call notes also makes handoffs much easier. By organizing the information about a prospect, their major needs and concerns in a consistent way, you can save so much time when handing off a closed deal to the account executives. Using a sales call note template also helps ensure the notes are consistent and easily understandable by other reps, account executives and support staff.
Other than helping the sales rep close the current deal, better sales call notes can give lots of insights for sales managers to understand better what needs to be improved in the sales process. Then can then create better sales battle cards to help all teammates close more deals.
By noting down key objections from prospects, there are often valuation insights that can be passed to the product team to enhance the product offering as well.