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Looking for Guru alternatives?

How Kipwise is better than Guru


Knowledge that delivers to you automatically, no need to search

Answering a customer ticket on Intercom or replying to a client email on Gmail? The Kipwise Chrome Extension can suggest relevant knowledge in your knowledge base without needing you to search manually.

Works for common apps including Zendesk, Intercom, Gmail and more.


Slack auto-answering bot

Getting tired of all the repeated questions you get on Slack every day? Our auto-answering bot can help suggest relevant answers from your knowledge base by smartly detecting questions from your Slack conversations, reducing the burden of the knowledge experts in your team so they can focus on their real work.


Kipwise supports real time editing so your teammates can edit the same doc at the same time

In comparison, Guru’s editor is less powerful. It  does not support real-time collaboration. It does not support auto-save function (so you can lose your content if you close your browser accidentally) and you can’t even create a draft to publish later.

“I can't create drafts. It makes it really hard to strategically plan around when I will make new information accessible.”

Review of Guru on G2Crowd

Kipwise offers richer formatting and embedding options to create visually appealing and easy-to-read content

On a Kipwise page, you can easily embed content from sources such as Google Drive, Figma, Trello, Airtable, Marvel and many more to create visually appealing documentation.

We support automatic table of contents, making long-form content easier to scan and you can link to specific headings when answering teammates’ questions.

“Long form content (ie a lengthy how-to article) is a little harder to read on Guru.”
“A simple index option would be good to arrange larger documents based on headings.”

Review of Guru on G2Crowd

Kipwise offers more flexibility in folder structure and permission settings

Our folder structure is more flexible and everything is organized in an easy-to-scan sidebar, making it much easier to navigate between your content.

At Kipwise, even our most basic plan allows you to set folder permissions so certain teammates will have read-only rights for certain content. For Guru, you can only set read-only rights when you are on their more expensive Builder Plan.


Single Sign-on (SSO) and Automated User Provisioning

Integrations with your Identity Provider to enable SSO and automated user provisioning with SAML 2.0 and SCIM. Identity Providers that we support include Okta, JumpCloud, OneLogin, PingIdentity, Azure Active Directory and more.


Custom branding to integrate Kipwise seamlessly into your workflow

  • Custom domain and custom theme for your Kipwise web portal
  • Custom Slack app with customizable slash commands

Using Kipwise, you can manage internal & customer knowledge bases from one place

Group selected Kipwise Pages into an easy-to-search customer help center, making it easier for your customer support team to access to the most up to date company & product information.


Kipwise is more affordable yet powerful

Guru is expensive. Guru’s Builder Plan costs $10 per user per month but Kipwise’s Professional Plan only costs $5 per user per month.

Although we are much cheaper, our tool is powerful with great integrations and smart flows to help you build up your team knowledge base collaboratively.

Switching from Guru to Kipwise is easy

We can help you import your content

More ways that Kipwise can help you team better

Most seamless Slack Integration

  • Handy slash commands to create and search for team knowledge
  • Slack shortcuts to quickly save content to Kipwise or answer teammates’ questions with content on Kipwise
  • Link your activity feed to Slack to keep your team updated of changes
  • Can’t find something? Create a question and assign it to teammates
  • Slack auto-answering bot that can suggest relevant answers by smartly detecting questions from your Slack conversations

With Kipwise, you simply don’t need to leave Slack to build up your team knowledge base.

Browser extensions to access your knowledge from anywhere

Gain universal access to your company’s internal knowledge by installing the Kipwise Chrome or Safari extensions. Source the information you need fast while using any web apps.

Content review flow to ensure your content is accurate and up-to-date

Assign reviewers to individual content or collections and we’ll remind them to review the content in preset intervals and notify them when teammates created new content in folders that they don’t have review right in.

Make sure important content are read with Mandatory Read

Set content as Mandatory Read so the assigned teammates will receive alerts and you can see who have already read the content.

Build up knowledge base collaboratively via internal Q&A

Encouraging more team collaboration is in our blood when designing the product. When teammates cannot find something on Kipwise, our smart Q&A flow will prompt users to create a question.

The Q&A will be saved to Kipwise automatically when your teammate answered to build up the knowledge base collaboratively.

Statistics to help you identify knowledge gap in your team

Get insights on how your team interacts with your content to identify areas that they need more training on. Find out the missing pieces to keep improving your team knowledge hub.

Round-the-clock customer support with teammates based in different timezones

Helping you succeed is our priority. We provide quick responses to your inquiries and we value our customer feedback a lot when planning our feature roadmap.

Kipwise integrates with the tools your team is already using

Access your team knowledge saved on Kipwise directly  in your workflows and reference other tools easily to create informative documentation.

24/7 Customer support
Ongoing training and support to help your team solve your challenges
Enterprise support:
SLA + 99.99% uptime
Custom Branding & SSO
Get in touch

People who trust us

Enabling a more cohesive team

The ease of use is the central theme why my team likes Kipwise. Visually it's easy to read. Navigation is easy and organized well. Content is easy to find and edit. Going through the process of documenting content is helping the team as a whole to be more consistent.

Stephanie Nakano
CEO at Community Hired
Onboard new hires faster

Kipwise offers great integrations with our existing tools so setting up is easy. With Kipwise, documenting team guidelines and workflows has become so much easier. This helps us onboard new teammates faster and do our work more efficiently.

Charles Oh
COO at Booqued
Reduce repeated questions

Kipwise’s Slack integration offers the smoothest experience among all the tools we evaluated. Kipwise is easy to use, integrates well with our daily workflows, and I see less repetitive questions and more teammates contributing in building up our knowledge hub after using Kipwise.

Scot Liddell
COO Playground XYZ
Multilingual Search

The top reason we like Kipwise is the ability to search in different languages. ZenMarket operates in both English and Japanese and Japanese content is highly searchable on Kipwise.

Olga Pokrovska
Operations Manager at ZenMarket
Reduce repeated questions

Kipwise’s Slack integration offers the smoothest experience among all the tools we evaluated. Kipwise is easy to use, integrates well with our daily workflows, and I see less repetitive questions and more teammates contributing in building up our knowledge hub after using Kipwise.

Scot Liddell

COO Playground XYZ

To show the value of what you have to offer, why not let your happy customers do the talking? It's a simple but powerful tool for establishing trust...

Thomas Lee

Marketing Lead, Oculus