Looking for Guru alternatives?

Knowledge that delivers to you automatically, no need to search

Answering a customer ticket on Intercom or replying to a client email on Gmail? The Kipwise Chrome Extension can suggest relevant knowledge in your knowledge base without needing you to search manually.

Works for common apps including Zendesk, Intercom, Gmail and more.

Kipwise supports real time editing so your teammates can edit the same doc at the same time

In comparison, Guru’s editor is less powerful. It does not support real-time collaboration. It does not support auto-save function (so you can lose your content if you close your browser accidentally) and you can’t even create a draft to publish later.

“I can't create drafts. It makes it really hard to strategically plan around when I will make new information accessible.”

Review of Guru on G2Crowd

Kipwise offers more flexibility in folder structure and permission settings

Our folder structure is more flexible and everything is organized in an easy-to-scan sidebar, making it much easier to navigate between your content.

At Kipwise, even our most basic plan allows you to set folder permissions so certain teammates will have read-only rights for certain content. For Guru, you can only set read-only rights when you are on their more expensive Builder Plan.

Custom branding to make Kipwise fit your workflow

• Custom domain and custom theme for your Kipwise web portal
• Custom Slack app with customizable slash commands

Kipwise is more affordable yet powerful

Guru (getguru.com) is expensive. Guru’s Builder Plan costs $10 per user per month but Kipwise’s Professional Plan only costs $5 per user per month.

Although we are much cheaper, our tool is powerful with great integrations and smart flows to help you build up your team knowledge base collaboratively.

Slack integration deep enough that you never leave Slack

• Handy slash commands to create and search for team knowledge
• Slack shortcuts to quickly save content to Kipwise or answer teammates’ questions with content on Kipwise
• Link your activity feed to Slack to keep your team updated of changes
• Can’t find something? Create a question and assign it to teammates
• Slack auto-answering bot that can suggest relevant answers by smartly detecting questions from your Slack conversations

With Kipwise, you simply don’t need to leave Slack to build up your team knowledge base.

Content review flow to ensure your content is accurate and up-to-date

Assign reviewers to individual content or collections and we’ll remind them to review the content in preset intervals and notify them when teammates created new content in folders that they don’t have review right in.

Build up knowledge base collaboratively via internal Q&A

Encouraging more team collaboration is in our blood when designing the product. When teammates cannot find something on Kipwise, our smart Q&A flow will prompt users to create a question.

The Q&A will be saved to Kipwise automatically when your teammate answered to build up the knowledge base collaboratively.

Round-the-clock customer support with teammates based in different timezones

Helping you succeed is our priority. We provide quick responses to your inquiries and we value our customer feedback a lot when planning our feature roadmap.