Pricing Update + New Features 🎉 Permission Funnel, Page Shortcuts, SSO

Note: Kipwise pricing has changed since this announcement. See current pricing.

Kipwise has a new pricing plan: Premium, at $9 per user per month. It adds Permission Funnel, Page Shortcuts and Okta/JumpCloud SSO. You can stay on your old plan and only need to upgrade if you want one of the new features.

Pricing Update

The existing Professional plan ($5 per user per month) keeps the same features. The new Premium plan ($9 per user per month) adds:

• Permission Funnel: setting permission at sub-level folders
• Page Shortcuts: sharing a Page in multiple folders
• SSO solutions including Okta and JumpCloud integration

On any plan you can also add Auto Knowledge Suggestions for $7 per user, and you only pay for the users you enable it for. Instead of searching manually, you get relevant knowledge suggested from what you are viewing, for tasks such as customer inquiries or internal ticketing. It works with common apps like Intercom, Gmail and more.

1. Permission Funnel: setting permission at sub-level folders

In the past, permission could only be set at the top-level folder, and all subfolders followed it. For finer control, you can now set permissions at the sub-folder level.

Permission control works like a funnel: at the sub-folder level you can only narrow the list of teammates who have access, not expand it. If a sub-folder needs more people than its parent, the folder structure is inverted. Move the content up a level instead of trying to grant broader access below a narrower parent. Read more about how our Permission Funnel works.

2. Page Shortcuts: sharing a Page in multiple folders

Want to share a Page in multiple folders and grant access to several teams without duplicating content? Page Shortcuts do exactly that.

For example, for an article on the Sales-to-Customer Success handoff, create the Page in the Sales folder, then create a Page shortcut in the Customer Success folder so the customer success team can access it too. Create the Page in the folder of the team that maintains it and add shortcuts elsewhere, so the Page has one owner and no stale copies.

3. SSO solutions including Okta and JumpCloud integrations

Integrations with your identity provider, such as Okta and JumpCloud, enable SSO and automated user provisioning with SAML 2.0 and SCIM.

4. New integrations for Auto Knowledge Suggestions

Auto Knowledge Suggestions now support more apps, including Gmail, Zendesk, Intercom, Drift, Kustomer, Help Scout, Salesforce, Jira, HubSpot, Kayako and Freshdesk.

More small updates

• LaTeX support for math formulas and equations.
• Resizing column width for tables

Coming Soon

In the meantime, we are working on:

• Dropbox Integration
• Exploring options to add training elements, e.g. creating reading lists

Check out our Product Updates Page and let us know if you have more feature suggestions.