Sub-processors
Last updated: 7 Oct 2026
Kipwise Inc. uses the service providers below to run Kipwise, the Kipwise Wiki app for Slack and Kipwise Agent. Each one processes customer data only to provide its service to us.
Kipwise is hosted on Amazon Web Services: workspaces in our US region in us-east-1 (N. Virginia, United States), and workspaces in our EU region in eu-west-2 (London, United Kingdom).
All customers
| Provider | What it does |
|---|---|
| Amazon Web Services | Hosting, databases, file storage and message queues. Also runs the AI models Kipwise Agent uses (Amazon Bedrock). |
| MongoDB Atlas | Database for pages and search, hosted on AWS in the same region as the workspace. |
| Cloudflare | Network delivery and protection for kipwise.com, kipwise.eu and the endpoints Slack sends requests to. |
| Stripe | Billing and payments. |
| Intercom | Support chat and customer messages. |
| Segment | Product usage analytics. |
| Sentry | Error reports. |
| Datadog | Service monitoring. |
| SendGrid and Resend | Email delivery. |
| Stream (getstream.io) | Activity feeds in the web app. |
| Algolia | Legacy search index, being retired. |
AI answers in the web app
Only for workspaces where Kipwise has turned on AI answers. In those workspaces, pages, including pages saved from Slack, are indexed for AI answers. The Kipwise Wiki app for Slack itself calls no AI model.
| Provider | What it does |
|---|---|
| Google Cloud | Runs the AI answer service (Cloud Run, United States). |
| Qdrant Cloud | Vector index used by AI answers. |
| OpenRouter, and the model provider it routes to (OpenAI) | AI model inference for AI answers. |
| typesafe.ai | Keyword extraction for search queries sent to a connected Dropbox. |
Kipwise Agent
In addition to the providers above, for workspaces that use Kipwise Agent.
| Provider | What it does |
|---|---|
| typesafe.ai | Checks on the message and on each reply before it is posted. |
| E2B | Isolated sandbox when the agent runs code. |
| GitHub | Error reports with ids and error text, no message text. |
Services you connect
When you connect Google Drive, Microsoft OneDrive, Confluence, Dropbox, Zendesk or another tool, Kipwise reads from it at your request, with your own permissions.
Questions about our sub-processors: [email protected].