Intercom + Kipwise Agent: work your Intercom inbox and Help Center from Slack
Ask in Slack, act in Intercom. Every lookup runs as you, and every conversation or article in the reply links straight back to Intercom.
Free trial on install: $2 of AI credit for 7 days on the fast model, or $10 for 14 days with all models on a paid Slack plan or for existing Kipwise customers.
Intercom in Slack: conversations and the Help Center
Read the conversation, note it, reply with approval
Ask about a conversation and the agent reads it. By default it adds an internal note. A reply the customer will see waits for your Approve, and it can close the conversation afterwards.
@Kipwise summarise the Acme conversation and leave a note for the team
Acme was charged twice for October. A teammate has asked for the invoice.
Ready when you are.
Add this internal note to the Acme conversation in Intercom: “Double charge, invoice requested.”?
Add this internal note to the Acme conversation in Intercom: “Double charge, invoice requested.”?
✓ Approved by Gus FerreiraNote added.
Sample data
Your Intercom knowledge base, answered in Slack
Ask a question your Intercom Help Center covers. The agent searches the articles and answers with the article as the source, without a seat for the person asking.
@Kipwise how do we explain annual refunds to customers?
Annual plans are refunded in full within 30 days.
Sample data
A post when a customer writes in
Ask the agent to tell a channel when something happens in Intercom, such as a customer starting a new conversation.
@Kipwise post here when a customer starts a new conversation
Ready when you are.
Post in #support whenever a customer starts a new conversation in Intercom?
✓ Approved by Imogen PriceDone.When a customer starts a conversation
Sample data
How the Slack Intercom Integration Works
Kipwise Agent is a Slack app. Intercom is connected per person, from inside Slack, so the agent only ever does what you could do yourself in Intercom.
- Search and read conversations in your Intercom inbox.
- Read tickets.
- Look up contacts by email.
- Search and read published Help Center articles.
- Leave internal notes on a conversation: the safe, always-available default.
- Send a customer-visible reply, but only for the people the workspace owner allow-lists, and only on an explicit request naming that reply.
Every action runs under the connecting admin’s own Intercom permissions. The agent can never see or do more than you could yourself in Intercom. Every conversation, ticket or article in a reply is shown by name and linked to the real record in Intercom, never as a raw id.
How to connect
- Mention
@kipwise_v1in Slack with an Intercom request, for example @kipwise_v1 what’s the latest on the Acme refund conversation? - Click “Connect Intercom” in the agent’s ephemeral prompt.
- Approve on Intercom’s consent screen. If you land on the sign-in page first, choose your workspace’s region (US, EU or AU) there.
- Ask again. The agent finishes your original request straight away. Teammates connect their own Intercom login the same way; nobody shares a token.
What we access
- Read conversations, to search and read the inbox.
- Write conversations, to leave internal notes, and to send a customer-visible reply when you’re allow-listed and ask for one explicitly.
- Read and list articles, to search and read the Help Center.
- Read contacts, to look up who a conversation or ticket belongs to.
- Read tickets, to read ticket detail.
- Read admins, to identify you as the sender of a reply.
Security
- Intercom access is OAuth, connected per person. Nobody shares a token.
- The access token is encrypted at rest and used only while answering your request.
- Disconnect any time by uninstalling the app in Intercom (Settings → Integrations), or by asking the bot to disconnect Intercom.
Support
Questions or problems: support@kipwise.com or the Kipwise help center.
Legal
See our privacy policy and terms of service.