Kipwise for Zendesk in Claude
Search and read Zendesk tickets and Help Center articles from Claude (claude.ai, Claude Desktop, mobile and Cowork), add internal notes, and solve, tag or route tickets, signed in as yourself.
Requirements
- A Slack workspace with Kipwise Agent installed, and a Kipwise Agent plan or trial.
- A Zendesk account where you are an agent or admin.
- Workspaces whose data is in Kipwise's EU region can't connect yet.
Set up
- In Claude, open Customize > Connectors, find "Kipwise for Zendesk" in the directory and click Connect. Or add a custom connector with the URL
https://agent.kipwise.com/mcp/zendesk. - Sign in with the Slack account you use with Kipwise Agent and click Allow.
- The first time a tool needs Zendesk, Claude shows a link. Open it, enter your Zendesk subdomain, and approve Kipwise Agent in Zendesk. Then ask Claude again.
What it can do
| Tool | What it does | Read or change |
|---|---|---|
zendesk_search_tickets | Search tickets by text, requester email, status or last update. Returns up to 20. | Read |
zendesk_read_ticket | Read one ticket with its newest 30 comments, public or internal. | Read |
zendesk_find_user | Find users by email. | Read |
zendesk_search_articles | Search published Help Center articles. | Read |
zendesk_read_article | Read one Help Center article. | Read |
zendesk_add_internal_note | Add an internal note to a ticket. The customer never sees it, and nothing is emailed to the requester. | Change |
zendesk_solve_ticket | Set a ticket's status to solved. | Change |
zendesk_update_ticket | Change a ticket's tags, priority, assignee or group. | Change |
Claude asks you before each change, unless you set that tool to always allow. No tool sends a reply to a customer. Everything runs with your own Zendesk login and role.
Example prompts
- "Which urgent Zendesk tickets are still open, and who has waited longest?"
- "Read ticket 4821, find the Help Center article that answers it, and add a suggested reply as an internal note."
- "Tag this week's refund tickets 'refund' and assign them to the Billing group."
Data and privacy
- Kipwise does not store your Claude conversations.
- For each tool call it logs the tool name, success, duration and the length of each argument, never the text.
- Zendesk data is read live from Zendesk and not copied.
- Claude's access token lasts 1 hour and its refresh token 30 days (90 days at most).
- Disconnect any time in Claude's connector settings or by uninstalling Kipwise Agent. You can remove your Zendesk grant by asking Kipwise Agent in Slack to "disconnect Zendesk".
Read the privacy policy for details.
Support
Email support@kipwise.com.