Slack wiki · Slack knowledge management
Ask your wiki from Slack
Mention the agent in a thread and get the answer from your pages with the page it came from. Share a page, write a thread up, and keep content reviewed without leaving Slack.
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@Kipwise how do we handle a GDPR deletion request?
GDPR deletion requests says to confirm who is asking, delete within 30 days, and log the request. Declan reviewed it in August.
Can you share that in #support?
Post the GDPR deletion requests page in #support?
Post the GDPR deletion requests page in #support?
✓ Approved by Gus FerreiraPosted in #support.
Sample data
Ask, answer, save
Your Slack wiki lives where your team already works.
Ask
Ask in a thread
“Do we have a doc on…?” in any channel the agent is in. No command to remember.
Answer
Get the page, not a guess
It reads the page and answers with the part that matters and a link to the source.
Save
Write the resolution down
Ask it to write what the thread settled onto a page. Approve once and the next person finds it.
Write it up
Turn what a thread settled into a page
When the answer was worked out in a conversation, ask the agent to write it up. It adds to a page that exists instead of starting a duplicate, and says so.
- Approve first: the card says which page changes.
- Your name is on the edit.
- Earlier versions stay in the page history.
@Kipwise do we have a doc on travel expense limits for the London office?
Yes. Travel policy caps hotels at $220 a night in most cities and asks for a receipt over $75. It has no London rate yet.
London is higher. Add a $280 hotel cap for London to that page.
Add a $280 London hotel cap to Travel policy in People Ops?
Add a $280 London hotel cap to Travel policy in People Ops?
✓ Approved by Hollie BrandtTravel policy
Hotels are capped at $220 a night in most cities. Keep a receipt for any expense over $75.
London: $280 a night
Hotels in London are capped at $280 a night.
Edited by Hollie Brandt · via KipwiseSample data
Built-in workflows
- Content review
- Reviewers and intervals per page or folder.
- Must-read
- Assign a page and see who has read it.
- Q&A
- When nothing is found, ask a teammate and save the answer.
Kipwise uses AI to generate answers. AI-generated responses may be inaccurate or incomplete. Please review important information before relying on it.
Questions
What is Slack knowledge management?
Keeping your team's knowledge where the questions are asked. With Kipwise you mention the agent in a thread and it answers from your pages, with the page it used.
How do I search my wiki from Slack?
Mention the Kipwise Agent in a channel it has been added to and ask in plain language. Reply in the same thread to keep going; you do not need to mention it again.
Can it write a Slack thread up as a page?
Yes. Ask it to write the thread up in a folder you name. It shows the change on an Approve card first, and the edit is under your name.
Does it see private pages?
Only the ones the person asking can open.
How do pages stay current?
Name a reviewer and an interval for a page or a folder and they are reminded. Make a page a must-read and see who has read it.
What if the AI is wrong?
AI answers can be inaccurate or incomplete, so it shows the page it used. Open the source before relying on an important answer.