Integrated Knowledge for Customer Support

Auto knowledge suggestions as your agents answer tickets on Zendesk. Search through your help desk articles directly on Kipwise to create a centralized knowledge hub. Along with content review flow and analytics to help improve your customer knowledge base.

Trusted by teams and professionals in over 100+ countries.

Auto knowledge suggestions

When your customer support reps answer tickets on Zendesk, Kipwise can suggest relevant knowledge articles automatically. Saving your agents time from searching and helping them resolve customers issues more efficiently.

Search across Zendesk directly on Kipwise

Simply connect your Zendesk and your help desk articles will be searchable inside Kipwise. This way, your support agents can search across your internal guidelines and help desk articles with one single search.

Review reminders

By connecting your Zendesk to Kipwise, your team can leverage on our content review flow and get automatic reminders to review your help desk articles in pre-set intervals. This way, you can ensure content on your customer knowledge base is always up-to-date and accurate.

Analytics

You will also get useful reports such as articles that you have to pay attention to or articles that have outdated translation, so that you can keep improve your customer help center to improve customer satisfaction.

Is your Zendesk Help Center performing well?
Get the healthiness report of your customer knowledge base to see the articles that you need to pay attention to

Other featured integrations