Integrated Knowledge for Customer Support

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Auto knowledge suggestions

When your customer support reps answer tickets on Zendesk, Kipwise can suggest relevant knowledge articles automatically. Saving your agents time from searching and helping them resolve customers issues more efficiently.

Search across Zendesk directly on Kipwise

Simply connect your Zendesk and your help desk articles will be searchable inside Kipwise. This way, your support agents can search across your internal guidelines and help desk articles with one single search.

Review reminders

By connecting your Zendesk to Kipwise, your team can leverage on our content review flow and get automatic reminders to review your help desk articles in pre-set intervals. This way, you can ensure content on your customer knowledge base is always up-to-date and accurate.


You will also get useful reports such as articles that you have to pay attention to or articles that have outdated translation, so that you can keep improve your customer help center to improve customer satisfaction.

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