Auto knowledge suggestions as your agents answer tickets on Zendesk. Search through your help desk articles directly on Kipwise to create a centralized knowledge hub. Along with content review flow and analytics to help improve your customer knowledge base.
When your customer support reps answer tickets on Zendesk, Kipwise can suggest relevant knowledge articles automatically. Saving your agents time from searching and helping them resolve customers issues more efficiently.
Simply connect your Zendesk and your help desk articles will be searchable inside Kipwise. This way, your support agents can search across your internal guidelines and help desk articles with one single search.
By connecting your Zendesk to Kipwise, your team can leverage on our content review flow and get automatic reminders to review your help desk articles in pre-set intervals. This way, you can ensure content on your customer knowledge base is always up-to-date and accurate.
You will also get useful reports such as articles that you have to pay attention to or articles that have outdated translation, so that you can keep improve your customer help center to improve customer satisfaction.
Create and search for team knowledge directly in Slack. With our handy slash commands, Slack actions and direct Slack sign-in, you won’t need to leave Slack to build up your team knowledge base.
Kipwise's Google Chrome browser extension ensures you have a layer of verified knowledge on top of the apps you use everyday.
Search for OneDrive files directly, and embed OneDrive content on Kipwise Pages.