Videos in your knowledge base
Paste a video’s embed link into a Kipwise page and it plays right there, next to the written steps.
video in your knowledge base
video on a Kipwise page
The training on this page is a video pasted in by its embed link. Any video service that gives you an embed link works the same way.
Support › Training
Customer training
The training on this page is a video pasted in by its embed link.
videoCustomer training
Sample data
And the agent finds the page
Your team asks in Slack, and the agent answers from your pages with the page as the source. It only reads pages the person asking can see.
Thread# product
Hollie Brandt
@Kipwise where is the customer training video?
Kipwise is searching your pages…
KipwiseAGENT
On the Customer training page in Support, with a written outline below it.
Source: Customer training · Support
Message
Sample data