Salesforce cases, answered from your knowledge base
Kipwise suggests the page that answers the case while your teammate reads it, and the agent answers from the same pages in Slack.
Salesforce cases and your knowledge base
The right page, next to the case
While a teammate reads a Salesforce case, Kipwise suggests the page that answers it, so they do not have to search. Match quality depends on shared vocabulary: write page titles in the words your team types into cases.
Case
Export to CSV does not workFrom Acme CorpThe export button does nothing since the update.Kipwise
1 suggestionExport a report to CSVReports · updated 3 days agoSample data
The same pages answer in Slack
Ask in Slack and the agent answers from the same pages, with the page as the source.
Thread# support
Gus Ferreira
@Kipwise how do customers export a report to CSV?
Kipwise is searching your pages…
KipwiseAGENT
From Reports, choose Export, then CSV.
Source: Export a report to CSV · Reports
Message
Sample data