Confluence in Slack: find the page and fix it in the thread
Ask for a Confluence page and get the answer with its source. Ask for an addition and approve the change before it is made.
Confluence in Slack: search, read and update pages
Find the page, then fix it where you found the problem
Ask for a Confluence page and the agent answers from it with the page named as the source. Spot something missing and ask for it to be added; the card shows the change before it is made.
@Kipwise find the onboarding checklist in Confluence
Onboarding checklist has 12 steps. Step 4 is the laptop request.
add a remote setup step after step 4
Ready when you are.
Add a “Remote setup” step after step 4 of the Onboarding checklist in Confluence?
Add a “Remote setup” step after step 4 of the Onboarding checklist in Confluence?
✓ Approved by Hollie BrandtAdded “Remote setup” as step 5.
Sample data
Confluence inside the agent’s knowledge base
The agent’s knowledge base embeds a Confluence page next to your Kipwise pages, so the reference sits with the process that uses it.
New hire onboarding
Your first week, in order. The full checklist lives in Confluence and is shown here.
ConfluenceSample data
What you can ask
- Search spaces and pages, read pages and comments.
- Create, update and delete pages, and comment, each after an Approve.
Each person connects their own Atlassian login from the thread, so the agent only sees what you can see in Confluence.